At Abu Dhabi Sightseeing Tours, we believe that clear and transparent policies are an essential part of providing a reliable and trustworthy travel experience.
We want every guest to understand exactly how payments, cancellations, and refunds work before confirming a booking.
This policy explains our payment requirements, accepted payment methods, cancellation terms, refund conditions, and refund processing times. Our goal is to keep everything straightforward and transparent, so you can book your tour with confidence and have a clear understanding of your rights and responsibilities.
Payment Policy
To confirm your booking and secure your reservation, we require a down payment at the time of booking. The required down payment varies between 45% and 60% of the total booking amount, depending on the selected package.
Accepted Down Payment Methods
We accept the following payment methods for the required down payment:
- PayPal
- Online Payment Gateway
We prefer PayPal because it offers lower transaction fees, instant payment confirmation, and free refunds in case of eligible cancellations.
Balance Payment on Arrival
The remaining balance can be paid upon arrival by:
- Cash
- Credit Card
Important: Any transaction, bank transfer, or payment processing fees are the responsibility of the guest.
Booking Confirmation
Once the required down payment has been received and your booking is confirmed, we will issue a reservation voucher containing all the details of your booking and documenting the amount paid.
Accepted Currencies
We accept payments in:
- USD ($)
- EUR (€)
- GBP (£)
- CAD (C$)
- AUD (A$)
- AED (د.إ)
Cancellation and Refund Policy
We understand that travel plans can change. Our cancellation policy is designed to provide flexibility while covering costs that may have already been committed to your booking.
Free Cancellation
Cancellations made more than 24 hours before the scheduled tour start time are eligible for a full refund of the amount paid, except for any pre-purchased attraction tickets or reserved hotel accommodation that are non-refundable under the applicable attraction or hotel policies.
Any non-refundable amounts will be deducted from the refund.
Cancellations Within 24 Hours
Cancellations made less than 24 hours before the scheduled tour start time are non-refundable.
No-Show Policy
If a guest does not arrive at the agreed pickup location or otherwise fails to attend the booked tour without prior cancellation, the booking is considered a no-show and is non-refundable.
Refund Processing Time
Eligible refunds for cancellations will be processed within 10 business days from the date the cancellation is confirmed.
The actual time for the refunded amount to appear in your account may also depend on the payment provider or bank.
Force Majeure
In cases of force majeure, such as natural disasters or other serious emergencies beyond our control, a 100% refund will be issued for eligible amounts paid to us.
However, any pre-purchased attraction tickets or hotel accommodation will remain subject to the cancellation and refund policies of the respective attraction or hotel.
